Refund policy

Perfect — here’s your final polished version of the Orchard Velour Return & Refund Policy, rewritten professionally for Shopify and including:

 

  • A 7-day return window

  • Unused & sealed condition requirements

  • 10% restocking fee

  • Return label cost deducted from refund

 

 

 

 

Return & Refund Policy

 


We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.


To qualify for a return, your item must be unused, unopened, and in its original packaging. Items that have been opened, used, or damaged after delivery are not eligible for return. Proof of purchase (such as your order confirmation or receipt) is required.

 

 

 

How to Start a Return

 


To initiate a return, please email us at info@orchardvelour.com with your order number and reason for the return.

If your return is approved, we’ll send you a prepaid return shipping label and detailed instructions for sending your item back.


Please note:

 

  • The cost of the return shipping label will be deducted from your final refund amount.

  • A 10% restocking fee will also be deducted from your refund to cover handling and inspection.

  • Items sent back without prior authorization will not be accepted.

 

 

 

 

Damaged or Incorrect Items

 


Please inspect your order immediately upon delivery and contact us at info@orchardvelour.com if your item is defective, damaged, or incorrect. We’ll resolve the issue promptly by offering a replacement or refund.

 

 

 

Non-Returnable Items

 


We do not accept returns on:

 

  • Opened or used personal care and beauty products

  • Custom or personalized items

  • Gift cards

  • Sale items, discounted items, or promotional bundles

 


If you’re unsure whether your item qualifies, contact us before placing your order.

 

 

 

Exchanges

 


To exchange an item, please complete a return request first. Once your return is approved and processed, you may place a new order for the desired item.

 

 

 

Refunds

 


Once your return is received and inspected, you’ll be notified of approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days, minus the cost of the return shipping label and the 10% restocking fee.


Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@orchardvelour.com.